FAQ

We’ve answered some of the most common fuel delivery, heating, and air conditioning questions we receive from customers below. Don’t see your question here? Send us a message and we’ll be happy to answer you directly!

1. How can I guarantee my price of heating oil?
Heating oil prices strictly depend on our cost of oil on any specific day. Sometimes we can buy oil from our suppliers in advance at a certain price and if we do we can offer that price to our customers.

2. What is the advantage of the budget plan?
With our budget plan, we estimate your usage and spread your payments out evenly over the year so that you pay the same amount every month no matter how much or little oil you use.

3. Why do prices vary between oil companies so much?
Discount oil companies don’t make less profit; they just don’t offer most of the services, conveniences, and protection that the majority of families want. Prices can vary in many ways. Some companies promise you the world but are not truly there when you need them. We at Alpine Heating and Cooling are a company you can rely on. Some companies have only one person as both driver and serviceman, and are unable to deliver and service at the same time, resulting in a longer wait time. Some do not carry the proper insurance needed in case of an accident, or do not hire properly trained and licensed personnel. Some don’t have expert technicians on call 24 hours a day, or don’t take steps to ensure the quality of their oil.

4. What kind of maintenance can I do to my heating system myself?
You can change air filters more often to maximize the efficiency of your heating system. You can check the water levels in a boiler to make sure that there is always some there. You can also make sure objects like draperies or bulky furniture are not blocking your registers.

5. Can I change my own filters?
Yes. Just ask your Alpine Heating and Cooling technician to show you where they are located and we can either leave extra filters or you can purchase them at your local home improvement store. This will help keep your home clean and free of dust and other particles.

6. Can I add water myself?
Yes. Just ask our technician to show you how to do it properly.

7. Can I bleed my radiators?
Yes. If you are not getting enough heat or you hear water in your radiator, ask your Alpine Heating and Cooling technician how to do it properly. We can supply you with the proper radiator key to use.

8. What should the temperature be in my boiler or water heater?
Your water heater should usually be anywhere from 125 degrees to 140 degrees. Water at 130 degrees can be extremely hot. If you have small children or elderly people at home we recommend a temperature of less than 125 degrees.

9. Will a clock thermostat save me money on my oil bill?
Yes. However, we do recommend that you make the difference no greater than six degrees so that it’s not too difficult for your heating system to make up the heat loss.

10. What if I go away? What if my heat turns off?
We recommend that in the winter you check the house every day. If the temperature is below freezing outside and your heat should shut off, your pipes can freeze in a matter of hours. We do sell temperature devices that will enable you to check your heat at no cost when you are away.